Refund policy
Return and Refund Policy – Aroni Households
This Return and Refund Policy applies to purchases made from Aroni Households website. We aim to ensure customer satisfaction by providing high-quality household products. Please read this policy carefully before placing your order.
General Return Policy
We accept returns or replacements only under certain conditions.
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Products must be unused and in original packaging.
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Return requests must be submitted within 7 days of receiving the product.
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Proof of purchase (order number or invoice) is required.
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Damaged, altered, or used products are not eligible for return.
Damaged or Defective Products
If you receive a damaged or defective product:
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Notify us within 48 hours of delivery.
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Provide clear images of the damaged product and packaging.
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After verification, we may offer replacement or refund depending on product availability.
We recommend checking your order at the time of delivery.
Refund Policy
Refunds are processed only when:
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The product is unavailable for replacement.
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The return request is approved after inspection.
Refund Processing Time
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Refunds may take 7–14 working days after approval.
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Refunds will be processed through the original payment method whenever possible.
Non-Returnable Items
The following items are generally not eligible for return or refund:
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Products without original packaging
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Used or washed household items
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Products damaged due to customer handling
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Bulk or customized business orders
Exchange Policy
Product exchange may be allowed if:
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The wrong product was delivered.
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The product is damaged before delivery confirmation.
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The requested replacement product is available in stock.
Shipping Charges
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Return shipping charges may be borne by the customer unless the return is due to our fault.
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Original delivery charges are generally non-refundable.
B2B and Wholesale Orders
Special business or bulk orders may have different return terms depending on the agreement.
Please contact our sales team before placing large volume orders.
How to Request Return or Refund
To initiate a return or refund request:
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Contact our customer support team.
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Provide order details and product images (if required).
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Wait for confirmation before sending any product back.
Unauthorized returns may not be accepted.
Policy Updates
Aroni Households reserves the right to modify this Return and Refund Policy at any time without prior notice.
Contact Us
For return or refund inquiries, please contact:
Aroni Households
Phone: +92 326 820 9400
